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Click on the question that applies to you.
How do I order coolers
from Beer Necessities?
How long does it take to get my coolers?
How do I get my customised message on a cooler?
What type of graphic files do you accept?
What if I don’t have any of the acceptable
formats?
How much does it cost to ship my coolers?
Why do I have to pay a print set up charge?
What payment methods do you accept?
I don't like ordering online, what other methods are
there?
How many coolers can I order?
Can I order blank coolers?
Can I purchase less than the quantities shown?
Can I get a replacement if I made a mistake on
the item I ordered?
Can I see a proof before production?
How long until I receive my order?
What if I need my order more rapidly than the average production
time?
How are the products shipped?
What
about my privacy?
What about my shopping security?
What is the return policy?
Why can't I add items to the shopping basket?
How can I unsubscribe from your discounts and special
offers email newsletter?
Do you have a reseller programme?
How do I order coolers
from Beer Necessities?
Ordering coolers is easy with us. Simple select the type of cooler
you want, Eg If you want a blank cooler, select the colour from
the drop down menu and click on 'Add to Basket' button. This will
take you to the shopping cart page. Select the quantity of coolers
you want and click on 'Update cart'
If
you want artwork to be added to your coolers, decide whether you
want it printed in 1,2 or 3 colours. Back on the shop page those
3 options are at the bottom of the page. Select the option for you
and click on 'Add to Basket'. When you are happy with your order
go to the shopping cart and click on 'Checkout' and complete your
postal address and credit card details. If you have artwork to be
added, make a note of it in the comments section with your order
and email it to: info@beer-necessities.com
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How
long does it take to get my coolers?
If
you are ordering blank coolers or pre-printed coolers you will have
them within 2 working days. If you are ordering customised coolers
with your own artwork, depending on how soon you can get it to us,
it can take up to 10 working days.
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How
do I get my customised message on a cooler?
Simply
send it any artwork to us in jpeg, gif or tiff format on a disk
to our postal address or via email at: info@beer-necessities.com
Make sure you have bold solid shapes. Avoid thin lines and scanned
images as the quality of the printing will be reduced dramatically.
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What
type of graphic files do you accept?
We Accept:
- Editable EPS is ok from both programs
- Photoshop 300 dpi at actual size or larger
- Adobe Acrobat (PDF)
- Corel Draw Must be saved as an .eps colour
- E-mail or send on disk
PC
Files
- Microsoft Publisher 2000 – 2003
- Microsoft Word
- Microsoft Powerpoint
Universal File Formats:
Bitmap GIFS EPS TIFF PDF JPG, All of these formats are dependant
on quality. We do not accept Faxed artwork as it produces a poor
resolution of images.
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What
if I don’t have any of the acceptable formats?
The
person/designer who created your logo or letterhead should have
a copy of the image that they could send or e-mail to info@Beer-necessities.com
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How
much does it cost to ship my coolers?
The
great news is that all our cooler prices have shipping included
so you know exactly what you are paying before you enter your credit
card details. This also applies to wholesale orders of 100 or more.
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Why
do I have to pay a print set up charge?
We have to charge the print set up charge because all our coolers
are printed using the traditional screen print method. However if
you are ordering coolers and have up to 4 different designs then
you will only have to pay up to £1.00 extra per design. So
it pays to order with your friends and family and include their
designs.
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What
payment methods do you accept?
Beer-necessities
accepts Visa, MasterCard and American Express via Paypal. You can
pay by cheque or postal order by sending your order through the
post.
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I
don't like ordering online, what other methods are there?
You
can order by phone, fax or post. Simply download our order form
from the contact us page, fill it in
and post or fax it. If paying by cheque, please make all cheques
payable to Netplosion Ltd, our online marketing company.
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How
many coolers can I order?
Unlike
other cooler companies, you can order as many coolers as you like
from 1 to 1,000,000. However if you are ordering over 100 units
of the same type of cooler then you will automatically qualify for
our wholesale prices. We have a separate shopping cart and payment
system for this. Full details of our wholesale prices etc can be
found in our wholesale catalogue which you can obtain by emailing
us at: wholesale@beer-necessities.com
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Can
I order blank coolers?
Of course
you can order blank coolers and create your own designs or slogans
using many of the various fabric markers or paints that are available
in stationery and art shops.
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Can I purchase less
than the quantities shown?
In some cases you may purchase
a “Less Than Minimum” order. However there is an increase
per item charge to set up the equipment for smaller orders. We will
be happy to provide you with a quotation with this information,
on request, prior to your order.
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Can
I get a replacement if I made a mistake on the item I ordered?
We
understand that everyone makes mistakes, especially on spelling
and dates! We request you are extra careful whilst reviewing your
order; attention to details like your spelling; dates and names
are so important. In the event that you made an error and need a
replacement, we offer it to our customers at a 20% discount. Of
course, if we made the error, we will send a replacement item at
no charge to you.
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Can
I see a proof before production?
You
will see a FREE electronic proof sent via fax with your order acknowledgement
prior to production. In most cases your artwork will be shown on
a template of the item you ordered. An actual product proof can
be requested, however, there will be a charge to set up the equipment
for your sample, and, of course, this will delay the receipt of
your order.
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How
long until I receive my order?
Production
Days are the actual days required to produce your order, and do
not include Saturdays, Sundays, or Holidays. Production days begin
after we receive your approval of the acknowledgement and artwork.
Please allow time for shipping to you.
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What
if I need my order more rapidly than the average production time?
We can provide an “immediate
service” for your order. There may be charge associated with
this service, and this will be discussed with you prior to your
order being processed.
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How are the
products shipped?
We ship from our manufacturing location.
Generally, Royal Mail and Parcel Force is used to ship your order.
If you need faster delivery, we can up your shipping to air service
or courier if required.
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What
about my privacy?
Other
companies’ policies may be to sell your information to spammers
and other internet companies. Beer-necessities policy is simple…
we keep ALL of your private information private. Our personal guarantee
is none of your personal information will leave our site.
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What about
my shopping safety?
We guarantee
that every transaction made at Beer-necessities will be safe and
secure via paypal. Paypal is among the finest software available
today for secure online commerce transactions. It encrypts all of
your personal information, including credit card number, name, and
address, so that it cannot be read as the information travels over
the Internet. None of our customers have ever reported a single
security breach.
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What
is the return policy?
Beer-necessites stands behind the
quality of every product we sell. Understandably, personalised items
cannot be accepted for return, except when there is a quality concern.
If your order it is not 100% free from defects in materials and
workmanship, you may return it in new condition and in its original
packaging for a prompt credit, exchange or full refund.
Cancellations
and changes must be made within 48 hours of placing your order.
To insure that your change is received, use the Contact form on
the website, or call our customer service department at 0870 922
0829.
If
the product is received damaged or defective, we will accept returns
within 30 days of delivery and we will gladly refund the full cost
including shipping. Unfortunately, we cannot accept any other returns.
If you have any further questions, please contact a customer service
representative via email at info@beer-necessities.com for assistance
with your return.
Important
Note: If you would like to return an item, you must contact us first.
Certain items are shipped directly from the manufacturer to our
customer and they will not accept returned packages. Please contact
Beer-necessities so that we can provide you with the correct address
to ensure your credit card is properly refunded.
All returns or exchanges must be made within 30 days of
receipt
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Why
can't I add items to the shopping basket?
The
browser that you are using may not be set up to support Cookies,
or you may have Cookies turned off. Without Cookies enabled, you
will not be able to add items to your shopping cart. "Cookies"
are small text files that are placed on your computer in order to
identify your shopping cart on our Web site. To enable Cookies,
set your security level to medium.
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How
can I unsubscribe from your discounts and special offers email newsletter?
Beer-necessities
promotes’ discounts and special offers through our email newsletter
to our subscribers who opt-in to our promotions. If you prefer not
to receive these exclusive offers, you may use the unsubscribe option
at the bottom of your newsletter.
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Do
you have a reseller programme?
We were asked this so many times that we have now set this up and
many of the can cooler sites available in the UK and parts of Europe
are resellers of Beer Necessities. To find out more contact
us via email
or phone.
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